Well there I was sat with a friend mussing over the quality of service that we had just received from a supplier and it dawned on me that we have always felt a pride in delivering a high level of service, always tried to meet the expectations of the client (by agreeing up front where possible). My friend then said well we every man and his dog says that to clients so how you are different. Now that got me thinking, how can I differentiate as a small company and the quality standards ISO 9000:2008 seemed to be the answer, but they are not easy to achieve without systems and procedures etc. Well what we thought would be loads of work was not as we are already accredited training centre for the Chartered Institute of Environmental Health (CIEH) we already do most of what was required, so the journey began.
Well some eight months later we have achieved accreditation to the quality system ISO 9001:2008 and boy are we pleased. But guess what we still have to ensure that day in and day out we deliver what is required and well you guessed it we now have the process control to really manage and prove we do what we say and if we don’t we sort it.
So I said, well I could go on and maybe that is another blog but quality in a state of economic uncertainty is really important to us, we cannot afford to be cheap or lose sight of standards,
be safe and get some quality in your life, especailly when things are tight

Peter Hodgson DipSM DipEM MIIRSM AIEMA
Managing Director

www.sureteam.co.uk